AIRPORT PICK UP / DROP OFF
We are very happy to collect you and/or your visitors or other hotel guests from/to the airport given confirmed booking. There will be a token charge for this service.

BAGGAGE
Our porters are ready to assist if you are unable to, or desire that your bags be carried at Check in or Check Out. Arrangements will also be made to carry/load your suitcases into the vehicle.

RESTAURANT & BAR
You are welcome to enjoy the Restaurant/Bar and its ambience. Please see our a’La Carte menu for further information.

CANCELLATION
Please inform the reservations desk at least 24 hours before check in time otherwise you will be charged for the full daily rate.

CAR PARK
Regular visitors to Triedent Suites will appreciate the generous parking space available at our premises. We offer free car parking for our guests that stay in our hotel facilities providing that cars are parked according to our car parking policy.
Inconsiderate parking i.e. taking up two spaces or not parking between the lines and restricting the adjacent space is not allowed. Guests that do not have their own car can let a friend use one parking space at no charge. Where guests of one room arrive in two cars, or in a very large vehicle, the hotel will endeavour to accommodate either cars or the large vehicle without charge, but this cannot be guaranteed and depends on existing guests parking requirements.

CHECK IN
The check in time is from 2pm and we guarantee that your room is serviced and prepared for you to occupy the room from this time on your day of arrival. However if you arrive earlier, you are more than welcome to park your car in the hotel car park and wait at the Restaurant/Bar area.

CHECK OUT
Check out is by 12noon on your day of departure. It is also possible to settle your bill and check out before noon. If you wish to leave early and before noon, then please request to settle your bill at your earliest convenience or better still, the previous evening.
Late checkout is between 2pm and 6pm. Late checkout is charged at 50% of the standard room rate. Guests in the rooms after 6pm will be charged at the full room rate for the room they are occupying.

BABY COT
This may be provided at 24 hours notice with confirmed booking

DAMAGES & BREAKAGES
Respect, Courtesy and Dignity are the standards by which patrons will be dealt with whilst at our hotel. Unfortunately there are a few who do not treat our staff or property in a similar manner and for those we need these regulations.
You are responsible and liable for any breakages or damages, which you and/or those that accompany you (whether they are staying in the hotel or not) cause to the hotel and its contents including the car park and associated parts. We ask that you please report any incidents as they occur.
While we do not normally charge for minor accidental breakages, we will charge for the full cost of all other breakages, missing items i.e. Key Cards, and for the replacement and/or making good of any damage. We may also make a further charge of N1,000 if you did not report such an occurrence. Additionally there will be a charge of N1,000 for soiled bedding, towels, carpets, furnishings and décor caused by, but not limited to, vomit, food and drink stains, blood and bed wetting. The hotel will also charge in full for any lost room nights resulting from any such damage and incidents mentioned in these conditions.

ANTISOCIAL BEHAVIOUR
Excessive noise, unruly and threatening behaviour and the like which causes inconvenience and discomfort to our other guests and/or staff is not acceptable. Such behaviour will result in the offending person(s) being asked to vacate their room and leave the hotel premises but will be charged for their booked stay for that day.

DOCTOR (Medical Emergency)
If you need to contact a GP whilst you are at Triedent Suites, you should please inform the General Manager who has the foremost access to the nearest A&E Hospital nearest to the facility. However, you would be glad that Lagoon Hospital, Adeniyi Jones is barely 15 minutes walk from the hotel facility. The Telephone number is +234 (0) 702 917 5543
Please ensure you have full personal details of the patient if calling on behalf of someone else. If it is considered necessary for the doctor to speak to the patient then most likely the doctor will have to call you back. Please ensure that you give the recipient at the other end of the line your room telephone extension number otherwise the hotel phone will only ring at reception

PETS
We are animal lovers at Triedent Suites, but pets are not allowed within the hotel building, and expressly forbidden inside the hotel room. You may please call ahead for us to make cage/holding pen arrangements for your beloved pets

HOTEL & ROOM KEYS
Our room keys are not transferable to other guest neither is the key/room transferable to your guests even before check out is elapsed. You are responsible for the visitors/guests that you leave in your room.

HOUSE KEEPING
Please feel free to call on us for toiletries and a “touch up” to your rooms.

INTERNET
There is 24 hour internet service provided free of charge to your room. Please contact the front desk manager for your access codes.

LOST LUGGAGE
For lost luggage or misplaced items, please contact Triedent Suites directly. If you can do so as soon as you realize your item is missing, it is more likely that your item can be found. We will then advise you on how to get the item returned to you.

LAUNDRY
Please dial 130 from your room for all your laundry requirements

RECEPTION
The reception is continuously manned and there is always the front desk manager and/or a staff member available to cover reception duties 24 hours.
We must stress that emergencies only will be dealt with by the General Manager, and he/she can be contacted by dialling 140 from your room phone

ROOM SERVICE
Room service is available. Please look through our a’La Carte menu.

SECURITY
This is one of our high points. Our hotel facility is at the semi urban part of Ikeja business district. It looks quite incognito from the outside as we have chosen the designs and its ambience to be so modelled for your privacy.
The hotel premises and perimeters is also not only well lit but security operatives from a reputable security outfit run a 24 hour patrol unit within. The hotel facility environs share close proximity to financial institutions and high networth businesses hence, we are inclined to share in the “safety by number” rule.

SPECIAL DIETS
We are happy to prepare your special meals and diets at 24 hour notice

TAXIS
Taxi service from reputable companies can be made available to you at all times. You will please settle rates/fees with the taxi company on their arrival for your pick up

TELEPHONE
The hotel facility runs a 24 hour operations. Please feel at home to telephone our extensions for all your lodging, hospitality and housekeeping requests. External telephone calls from the PABX are not available at this time.

TELEVISION
You will be pleased to know that every room at Triedent Suites is a potential access to a world of television and Satellite TV luxury viewing that is just waiting to be explored. Our bouquet features an array of local and international terrestrial and satellite content.